Shipping policy

Order Processing
All orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed the following business day. You will receive an email confirmation with tracking details once your order has shipped.

Shipping Rates and Delivery Times
Shipping rates are calculated at checkout based on your location and selected shipping method. Standard shipping within the United States typically takes 3-7 business days, while expedited options are available at an additional cost. For international orders, delivery times vary by country and may take 10-20 business days.

International Shipping
We offer international shipping, though customs, duties, and taxes are not included in our prices and are the responsibility of the customer. Please note that shipping times for international orders may vary due to customs processing.

Order Tracking
Once your order ships, you will receive a tracking number via email. You can use this to monitor the status and estimated arrival of your package.

Lost or Delayed Shipments
If your order is delayed beyond the estimated delivery date, please reach out to us at contact.info@cloudninestreetheat.com. For lost shipments, we’ll work with the carrier to help resolve the issue, but please note that delays and losses in transit are beyond our control.

Undeliverable Packages
If a package is returned to us as undeliverable, we will contact you to arrange re-shipment. Additional shipping charges may apply.

Contact Us
For any shipping questions or issues, please email us at contact.info@cloudninestreetheat.com.